Service Delivery Manager job pre-requisites?

Hello,





I will be attending an interview for a job as Service Delivery Manager with the Shared Infrastructure Services division of an insurance company. I'm trying to find out as much as I can regarding the technical aspects of the role as part of my preparation. The main responsibility of the job with the insurer is to act as the main management focal point towards the outsourced IT service provider to ensure they uphold the level of service outlined in the agreement.





My background is not in IT, rather in customer service, technical support and business process outsourcing management within outsourced and offshore environments. From a business/process standpoint I think I am good, especially if I get some ITIL knowledge under my belt. However, I'm worried about the technical requirements.





Does one need to be a 'technical expert' for this type of position? What level of knowledge would be sufficent to be effective, using industry certifications as a guage if possible.





Thanks!
Service Delivery Manager job pre-requisites?
I am a SDM at a large corporation. ITIL is a good place to start but can be somewhat daunting in interpretation and mental absorption. So, focus on a short and long-term learning goal of ITIL, but don't sweat it immediately.





As far as Technical knowledge, it is not a critical point for an SDM. Depending on the interpretation and implementation of Service Deliver in that company, it should be more focused on customer relations, costs, and forecasting of the Infrastructure needs for the enabling of the business.





So, that is the short and sweet version. But, no.... technical knowledge shouldn't be big, unless they combine multiple roles. You will need to be technically minded enough to adapt to their way, and be able to pull in the resources based on your assessments at times.





Good Luck!!